Virtual Assistant
Remote
Full Time
Entry Level
Doyle Electric, Inc. is seeking a highly organized and proactive Virtual Assistant to provide administrative, operational, and customer support. This is a remote position. The Virtual Assistant will work remotely and will be responsible for a variety of tasks to ensure the smooth functioning of our operations and enhance customer satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Provide administrative support, including managing schedules, organizing files, and data entry.
- Handle customer inquiries, requests, and concerns via phone, email, and chat.
- Provide accurate and timely information to customers regarding our services, pricing, and scheduling.
- Schedule service appointments and coordinate with technicians to ensure timely and efficient service delivery.
- Listen to customer issues, troubleshoot problems, and provide solutions or escalate as necessary.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
- Maintain accurate and detailed records of customer interactions and service requests.
- Assist with marketing tasks, including social media management and content creation.
- Collaborate with other departments, such as operations and sales, to ensure seamless customer experience.
Qualifications:
- Proven experience as a Virtual Assistant or in a relevant administrative or customer service role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to listen effectively, empathize with customers, and resolve issues calmly and professionally.
- Strong problem-solving skills and the ability to think quickly to find solutions.
- Proficiency in computer skills, including CRM software, Microsoft Office Suite, and social media platforms.
- Ability to work independently, prioritize, and manage time effectively in a remote setting.
- Strong attention to detail and accuracy.
Apply for this position
Required*